Our policy is to protect your right and guarantee your satisfaction with the service(s) that we provided. It will not affect your rights under the Consumer Right Act 2015. To allow us to provide a quality service as efficiently as possible, you need to:

1. Ask for the service which you would like to have.
2. Inform our staff if you are allergic to any chemicals or substances before receiving any service.
3. Whilst receiving any service, please provide our staff with your feedback and/or comments on their services so our staff can satisfy your requirements straight away.
4. Inform the staff/salon manager immediately if you have any concern relating to the salon, the staff, any service.
5. Inform the staff/salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition with respect to your nails.
6. Children under 7 years old should be accompanied by an adult at all times. We will not take any responsibility if any accident happens to your child/children during your treatment at our salon.
7. No food should be consumed during your treatment.